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Help Guides

Customer Support & Payment

Security & Privacy
What security measures do you have in place for online payments?
We prioritize the security of your online payments. Our website uses secure encryption protocols to protect your payment data, and we work with trusted payment service providers to ensure safe transactions.

How is my personal information and payment data protected?
We take your privacy seriously and adhere to strict data protection standards. Your personal information and payment data are stored securely and used only for order processing and customer support purposes.

Do you share customer information with third parties?
We do share customer information with third parties for marketing purposes. Please review our privacy policy for a detailed overview of how we handle your data.
Promotions & Discounts
Are there any ongoing promotions or discounts available?
We regularly offer promotions and discounts on select furniture items. To stay updated on our latest deals and offers, please subscribe to our newsletter and check our website for current promotions.

How can I stay updated on your latest deals and offers?
To stay informed about our latest deals, promotions, and new arrivals, be sure to subscribe to our newsletter and follow us on our social media channels.

Do you offer a loyalty program for repeat customers?
Unfortunately, we do not have a loyalty program in place at the moment. However, do not hesitate to reach out to our customer support team before making a repeat order.
Showroom & Office
Do you have a showroom or an office in Estonia?
Yes, we have an office located in Estonia at Turu 34b, Tartu. You are welcome to visit us to explore fabric samples and speak with our team in person, but please contact us beforehand.

Can I visit your office to see fabric samples in person before making a purchase?
Absolutely! Our office is open to the public by appointment, and you can visit us to see and touch the fabric samples you're interested in. Our team will be happy to assist you. Please make sure to contact our customer support team and schedule an appointment.
Contacting Customer Support
How can I contact FURNLUX customer support?
You can contact our customer support team by emailing info@furnlux.eu, calling our customer support hotline at +372 677 8737, or using the contact form on our website. Our team is here to assist you during our customer support hours of operation.

What are your customer support hours of operation?
Our customer support team is available to assist you during our business hours, which are Mon - Fri 10AM - 5PM. Please note that response times may vary during peak periods.

Is there a live chat option for immediate assistance?
Yes, we offer a live chat option on our website for immediate assistance during our business hours. Look for the chat icon in the bottom corner of the screen.
Payment Methods
What payment methods do you accept?
We accept a variety of payment methods, including local banks, credit and debit cards, Google and Apple Pay. You can view the full list of accepted payment methods during the checkout process or in the Payments page.

Are there any additional fees for using certain payment methods?
There are no additional fees for using our standard payment methods.

Can I pay for my order in installments?
Yes, we offer installment payment options through Montonio Split. You can choose this option during checkout if available.

Products & Brands

Availability & Stock
How can I check if a specific item is in stock?
You can check the availability of a specific item by visiting its product page. If the item is in stock, it will be indicated as available for purchase.

Do you restock items that are currently out of stock?
We make efforts to restock popular items whenever possible. If an item is currently out of stock, you can reach out to our customer support team to get additional information.

Can I pre-order products that are temporarily unavailable?
Unfortunately you do not have the option to pre-order products that are unavailable since we can not guarantee when and if the product is going to be available again.
Customization Options
Can I request customizations or special orders for furniture?
Yes, we offer customization options for certain furniture items. Please contact our customer support team to discuss your specific customization requirements.

What options are available for customizing upholstery or finishes?
Customization options may include choices of upholstery fabrics, colors, and finishes. The available options vary by product, so please inquire for details.

Is there an additional cost for customizations?
The cost of customizations can vary based on the nature and extent of the changes. Our customer support team will provide you with pricing details when discussing your customization requests.
Product Details
Can I find detailed specifications and measurements for products?
Yes, detailed specifications and measurements for each product are available on their respective product pages. You can find information on dimensions, materials, and more.

Can I see furniture samples in real life?
While we primarily operate online, we do offer opportunities for customers to view fabric samples at our office. Please check our contact information on the website.

Do you provide care and maintenance instructions for furniture?
Yes, care and maintenance instructions are provided for many of our products. You can find this information by contacting our customer support team.
Brand Information
What brands do you feature on FURNLUX?
FURNLUX features a curated selection of furniture brands from across Europe. You can explore our brand portfolio on our website.

Can I request information about a specific brand's warranty?
Certainly, if you need warranty information for a specific brand or product, please contact our customer support team, and we will provide you with the relevant details.

Are there any exclusive brands available on your website?
Yes, we occasionally feature exclusive brands and collections on FURNLUX. Keep an eye on our website and newsletters for updates on exclusive offerings.
Product Selection
Can I view customer reviews and ratings for products?
Yes, customer reviews and ratings are available depending on the products. You can find them on the product pages to help you make informed decisions.

Is it possible to choose other colors for the furniture instead of the indicated ones?
Some of our furniture items offer color customization options. You can check the product description or contact our customer support team to inquire about available color choices.

Returns & Exchanges

Change of Mind Returns
What if I change my mind about a purchase after it's delivered?
If you change your mind about a purchase, you can return the item within a specified time period. Please review our return policy for details on eligibility and requirements.

Is there a time limit for returns due to a change of mind?
Returns due to a change of mind are accepted within 14 days of receiving your order. Please initiate the return process within this timeframe to be eligible.

Are there any items that cannot be returned for a change of mind?
Custom-made or personalized furniture may be non-returnable for a change of mind, as well as items that are no longer in their original condition or packaging. Please review our return policy for specific details.
Returns for Damaged Items
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of reporting the issue and arranging for a replacement or refund.

Do I need to provide photographic evidence of the damage?
Yes, providing photographic evidence of the damage is helpful in processing your claim and ensuring a swift resolution. Please include clear photos when reporting the issue.
Refunds & Exchanges
How long does it take to process a refund after a return?
Refunds are typically processed within 14 business days after we receive the returned items or the customer has confirmed the goods have been shipped out. The timing of the refund may also depend on your payment method.

Can I exchange a product for a different item?
Yes, we offer exchanges for different items if the product is not taken out of the original packaging and unassembled. To request an exchange, please contact our customer support team, and they will assist you in making the necessary arrangements.
Initiating Returns
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with a return authorization if eligible.

What information do I need to provide when requesting a return?
When requesting a return, please provide your order number, the reason for the return, and clear photographs if the return is due to damage or defects.

Can I return assembled furniture?
Assembled furniture cannot be returned. Returns should be in its original packaging.
Return Policy
What is your return policy in terms of time frame?
Our return policy allows for returns within 14 days of receiving your order. Please review our terms and conditions for specific details and requirements.

Who covers the shipping fees for returns?
The customer is responsible for covering the shipping fees for returns unless the return is due to a defect or error on our part. In that case, we offer new parts free of charge. Please refer to our terms and conditions for further information.

Do you accept returns for all products?
We generally accept returns for most products, but there may be exceptions. Some items, such as custom-made or personalized furniture, may be non-returnable. Please review our return policy for details.

Ordering & Shipping

Shipping Information
What are the estimated delivery times for standard shipping?
Estimated delivery times for standard shipping typically range from 3 to 7 business days from the moment the goods have arrived in our warehouse, depending on your location and the availability of the items.

Do you offer expedited shipping options?
Unfortunately, we do not offer expedited shipping.

How can I track the shipment of my order?
Once your order is shipped from our warehouse, you will receive a tracking number via email or get contacted by the courier.
Damaged or Missing Items
What should I do if my furniture arrives damaged?
If your furniture arrives damaged, please contact our customer support team immediately. We will guide you through the process of reporting and addressing the issue.

How do I report missing items from my order?
If you discover that items are missing from your order, please contact our customer support team, and we will promptly investigate and resolve the issue.

Is there a warranty on furniture damaged during delivery?
Yes, the manufacturer is liable for furniture damaged during delivery. Please refer to our terms and conditions for detailed information on coverage and claims.
Delivery Process
Will the delivery personnel assemble the furniture upon delivery?
Unfortunately, our delivery personnel does not assemble the furniture for you upon delivery at the moment. We are working towards making this option available for our customers.

What should I do if I'm not at home during the delivery?
If you're not at home during the scheduled delivery time, our delivery team will leave a notice with instructions for rescheduling or picking up your furniture from a local distribution center.

Do you offer contactless delivery options?
Contactless delivery can be arranged if agreed upon by the courier. Please get in touch with the courier company or wait for their call.
Shipping Costs
What are the shipping costs for orders within Estonia?
Shipping costs across all of Estonia are completely free!

Is there a minimum order value to be eligible for free shipping?
No, shipping is free for every purchase across Estonia.

How are shipping costs calculated for international orders?
We offer free shipping to Estonia, Finland, Latvia and Lithuania. If you wish to order from a different country, please get in contact with our customer support team, who can see if it can be arranged or redirect you to a partner website.
Order Process
How do I place an order on FURNLUX?
To place an order on FURNLUX, simply browse our website, select the furniture items you want, and add them to your cart. Once you've finished shopping, proceed to the checkout, where you can enter your shipping information and payment details to complete your order.

Can I modify or cancel my order after it's been placed?
We understand that plans can change so you can modify or cancel your order. Please contact our customer support team for assistance.

Is there a minimum order value for purchases?
No, there is no minimum order value for purchases on FURNLUX. You can shop for individual items or multiple pieces as per your needs.



FURNLUX is a premier online furniture retailer specializing in providing modern furniture from renowned European brands. Our mission is to help you transform your living spaces with stylish and functional furniture solutions.

Do you make the furniture yourselves?

We do not manufacture furniture ourselves. Instead, we carefully curate a selection of furniture items from a variety of respected European brands known for their craftsmanship and design.

Do you have physical stores, or is FURNLUX exclusively online?

At this time, we do not have a showroom in Estonia where customers could view and purchase our furniture in person. We do offer to see fabric samples in our office upon request. 

Can I visit a showroom or an office to see fabric samples in person before making a purchase?

Yes, you are welcome to visit our office to see fabric samples and speak with our knowledgeable team. It’s a great way to get a small glimpse of our products firsthand.

Where do you source your furniture from?

We source our furniture from a network of reputable European manufacturers and suppliers known for their design and craftsmanship. Our goal is to provide our customers with a wide range of stylish and unique options.

How can I stay updated on FURNLUX's latest products and promotions?

To stay informed about our latest product arrivals and promotions, please subscribe to our newsletter and follow us on social media. Additionally, regularly visit our website to discover new additions to our collection.


Didn’t find an answer to your question? No worries! Don’t hesitate to contact our customer support team who will find a solution to your problem.

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