You can contact our customer support team by emailing info@furnlux.eu, calling our customer support hotline at +372 677 8737 // +372 609 9001, or using the contact form on our website.

Our customer support team is available to assist you during our business hours, which are Mon - Fri 9AM - 5PM. Please note that response times may vary during peak periods.

Yes, we have a showroom and outlet in Estonia at Kassisilma 2, Räni. You are welcome to visit us Mon - Fri 10AM - 3PM to see our bestsellers and to choose the right products together with our team.

Shipping costs across all of Europe are completely free!

Estimated delivery times for standard shipping is 7-21 days or 3 to 7 business days from the moment the goods have arrived in our warehouse, depending on your location and the availability of the items. You can see estimated shipping times for each product when opening up the corresponding product information.

Unfortunately, our delivery personnel only brings the furniture to the front door of the house or apartment building at the moment. We are working towards making this option available for our customers.

Unfortunately, our delivery personnel does not assemble the furniture for you upon delivery at the moment. We are working towards making this option available for our customers.

Our return policy allows for returns within 14 days of receiving your order. Please review our terms and conditions for specific details and requirements.

We generally accept returns for most products, but there may be exceptions. Some items, such as custom-made or personalized furniture, may be non-returnable. Please review our return policy for details.

In order to receive a full refund, items should not be assembled or used and should be in their original packaging.

The customer is responsible for covering the shipping fees for returns unless the return is due to a defect or error on our part. In that case, we offer new parts free of charge. Please refer to our terms and conditions for further information.