Refund policy

Thank you for shopping at FURNLUX. We hope you are satisfied with your purchase. However, if you are not completely satisfied, we are here to help.

Right of Withdrawal

Under EU law, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 days from the day on which you or a third party (other than the carrier) takes physical possession of the goods.

To exercise your right of withdrawal:

  • You must notify us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).
  • Please send your withdrawal request to:
    • Email: info@furnlux.eu
    • Address: Kassisilma 2, Räni 61708, Estonia

Once we receive your request, we will acknowledge it without delay by email.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (except for any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us).

Refund Process:

  • Refunds will be processed without undue delay and no later than 14 days after we have received notice of your decision to withdraw from the contract.
  • We will issue refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise. In any case, you will not incur any fees for the refund.
  • We may withhold the refund until we have received the goods back or until you have provided proof of having sent back the goods, whichever is earlier.

Return of Goods

You are responsible for returning the goods to us without undue delay and no later than 14 days from the day on which you communicate your withdrawal. The goods must be returned to:

  • Address: Kassisilma 2, Räni 61708, Estonia

Return Shipping Costs:

  • You will bear the direct costs of returning the goods unless the item was delivered in error or is faulty.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The goods should be returned in their original packaging, if possible, and in the condition in which you received them.

Exemptions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • Goods made to your specifications or clearly personalized.
  • Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.

Faulty or Damaged Goods

If you receive faulty, damaged, or incorrect goods, please contact us immediately at info@furnlux.eu with details of the issue. You have the right to a full refund or replacement for faulty or damaged items, as provided under EU consumer protection laws.

In such cases:

  • We will bear the cost of returning the item.
  • We will refund the full price of the goods, along with any applicable delivery charges, without undue delay once the goods are returned.

Exceptions

Certain sale items or promotions may be final and not eligible for returns or refunds. Please refer to the product page or specific terms related to such items for details.

Contact Us

If you have any questions regarding this policy, please contact us at:

  • Email: info@furnlux.eu
  • Phone: +372 677 8737 or +372 609 9001
  • Address: Kassisilma 2, Räni 61708, Estonia