You can contact our customer support team by emailing info@furnlux.eu, calling our customer support hotline at +372 677 8737 // +372 609 9001, or using the contact form on our website.

Our customer support team is available to assist you during our business hours, which are Mon - Fri 9AM - 5PM. Please note that response times may vary during peak periods.

Yes! You can visit us on weekdays from 10:00–15:00 at Kassisilma 2. Our showroom is small and displays only a few outlet items, but you can always explore our sofa fabric samples and tabletop + leg swatches. If you want to see a specific product, please contact us in advance.

Shipping to mainland Europe is free! For other locations, the cost depends on the item’s weight and your delivery address. The exact shipping fee is shown at checkout.

Estimated delivery times for standard shipping is 7-21 days or 3 to 7 business days from the moment the goods have arrived in our warehouse, depending on your location and the availability of the items. You can see estimated shipping times for each product when opening up the corresponding product information.

Unfortunately, our delivery personnel only brings the furniture to the front door of the house or apartment building at the moment. We are working towards making this option available for our customers.

Unfortunately, our delivery personnel does not assemble the furniture for you upon delivery at the moment. We are working towards making this option available for our customers.

Our return policy allows for returns within 14 days of receiving your order. Please review our terms and conditions for specific details and requirements.

We generally accept returns for most products, but there may be exceptions. Some items, such as custom-made or personalized furniture, may be non-returnable. Please review our return policy for details.

In order to receive a full refund, items should not be assembled or used and should be in their original packaging.

The customer is responsible for covering the shipping fees for returns unless the return is due to a defect or error on our part. In that case, we offer new parts free of charge. Please refer to our terms and conditions for further information.